Privacy Policy

Last Updated: October 21, 2025

We at Conterra respect your concerns about privacy and value the relationship we have with you. We want you to be familiar with how we collect, use, and disclose information about you. This Privacy Notice describes our practices in connection with the website conterra.com.

Personal Information We Collect

We collect information from a variety of sources and in a variety of ways, including but not limited to, the following:

• Contact Information. When you communicate with us, you provide us your name and contact information, including email address, as well as information about your inquiry. We also obtain business contact information from third parties that help us with sales and marketing efforts, such as prospecting.
• Account Information. When you create an account with us, we collect your email address and login credentials.
• Purchase Information. When you make a purchase on our website, you provide your name, billing and shipping information, other contact information as well as your financial information, including credit card number, expiration date, and security code. We use a third party to process our e-commerce transactions and, accordingly, may share, or they may directly collect, information related to your purchase(s). We maintain records of transaction history.
• Device and Browser Information. When you visit or access our website, your browser automatically sends certain information such as browser type, language preference, operating system, internet service provider, internet protocol (IP) address, device identification number, geo-location data, and online browsing data (such as date and time of access to our website, referring website address, pages viewed, features used, links clicked, and other actions you take in connection with the website, sometimes referred to as “clickstream data”).

How We Use Personal Information

We use the information we collect about you in the following ways:

• To communicate with you. We use the contact information you provide to communicate with you, including to respond to your inquiries or send information we believe may be of interest to you.
• For administrative purposes. We use your information for our internal administrative purposes and to manage our website.
• For marketing purposes. We use your information for marketing purposes including, but not limited to, notifying you of specials, new products or services, or delivering ads to you.
• To improve our website. The information we collect helps us customize content on our website, facilitate access to our website, and recognize a computer or device that has visited our website before.
• For data analytics purposes. We combine information about our visitors to our website to produce aggregated statistical information that helps us understand the frequency of visits to our site, the pages visited, and the features clicked.
• For legal purposes. We also use the information we collect where necessary to protect against, and identify, fraud and other commercial activity, to comply with law or a legal obligation to which we are subject, or to exercise or defend legal claims.

How We Disclose Personal Information

We may disclose the information we collect to:

• Service providers so that they may perform services for us, including processing e-commerce transactions, fulfilling and shipping orders, sending communications for us, and running our website. We do not authorize these service providers to use or disclose your information except as necessary to perform services on our behalf or to comply with legal requirements.
• Third party marketing partners, which provide marketing services on our behalf.
• Government entities, such as law enforcement or other government entities: (1) if we believe there has been a violation of our website policies; (2) if we believe that someone may be causing injury to our rights or property, other users, or anyone else; (3) to respond to judicial process or to provide information to law enforcement; or (4) as required by law.
• Acquiring entities, in the event of a sale or restructuring of the business, such as a merger, acquisition, bankruptcy, or other sale of all or a portion of the company’s assets. In such an event, we will use reasonable efforts to ensure the transferee uses your information in a manner consistent with this Privacy Notice.

Our Use of Cookies

We and our third-party partners set and use cookies and similar technologies to store and manage user preferences, enable content, gather analytic and usage data, and deliver targeted advertising. When you first land on our website, cookies are off by default. We use a cookie consent manager to record your acceptance of cookies, after which they are deployed. If you delete cookies on your browser, you will be presented with the request for consent the next time you visit our website.

A cookie is a small text file that is placed on a computer or other device and is used to identify the device and to collect information. Our website uses the following types of cookies:

• Strictly necessary cookies enable you to navigate our website and to use our services and features. Without these cookies, our website will not perform as smoothly for you as we would like, and we may not be able to provide certain core functions and features.
• Analytics cookies collect information about the use of our website and enable us to improve the way it works. For example, analytics cookies show us the most frequently visited pages and analyze site traffic. We use them to look at overall patterns of usage on the site, rather than the usage of any particular individual.
• Marketing cookies track browsing habits and are used to deliver targeted (interest-based) advertising.

We use Google Analytics to help us understand how users engage with our Sites and enable advertising. If you accept cookies, your information may be automatically collected and shared with Google in connection with these tools. For more information, please review How Google uses cookies. You may also opt-out by using the Google Analytics Opt-out Browser Add-on.

Your Access to and Control Over Personal Information

You may opt out of any future contacts from us at any time.

You can do the following at any time by contacting us via the email address or phone number provided in the Contact Us section below:

• See what data we have about you, if any.
• Change/correct any data we have about you.
• Have us delete any data we have about you.
• Express any concern you have about our use of your data.

Security

We recognize the importance of maintaining the security of your information. We have implemented technical, administrative, and physical security measures designed to protect your information from unauthorized access, disclosure, use, and modification. Please be aware though that no security measures are perfect or impenetrable.

Children’s Online Privacy

This website is not directed to or intended for use by children under the age of 18. If we learn that an under-18 user has volunteered personal information on the site, we will delete such information from our active databases.

Links to Third Party Sites

From time to time, we may provide links to unaffiliated third-party websites. Those websites operate independently from us and may have their own privacy statements in place which we recommend you review if you visit any linked websites. The ability to access information of third parties from our website, or links to other websites, locations, products, or services, is for your convenience and does not signify our endorsement of such third parties, their services, other websites, locations, or their contents.

Changes to this Privacy Notice

This Privacy Notice may be updated periodically and will be posted on the website, indicating when it was last updated. If there are material changes to our Privacy Notice, we will post a prominent notice on our website and/or provide other notice as required by law.

Contact

If you have any questions about this Privacy Notice, you can contact us via telephone at 888-266-4836 or via email at marketing@conterra.com.