Valued Customer,

We are pleased to inform you about the launch of a new service that will further enhance your internet experience and help mitigate the danger of malicious cyber threats. DDoS Protect is a cutting-edge Distributed Denial of Service (DDoS) mitigation solution designed to safeguard your online presence, providing uninterrupted internet connectivity and bolstered network security.

Starting from September 1st, 2023, a surcharge for DDoS Protect will be included in your monthly bill. We recognize that preferences may vary, and therefore you can opt-out of this service if you so choose. If you would prefer not to benefit from DDoS Protect, simply call our toll-free number at 888-266-4836 now or at any time in the future.

It is important to note that by opting out of DDoS Protect, your internet connection may become vulnerable to DDoS attacks. DDoS attacks can significantly disrupt your online activities, compromise sensitive data, and even cause critical services to go offline. Without the protection provided by DDoS Protect, you may be at an increased risk of being affected by these malicious activities.

Why is DDoS Mitigation Important for All Internet Customers?

Distributed Denial of Service (DDoS) attacks pose significant threats to internet users, affecting their online activities in numerous destructive ways. These attacks involve overwhelming a network or website with an overwhelming volume of traffic, rendering it inaccessible to legitimate users. DDoS attacks can disrupt your online experience, compromise sensitive data, and even cause critical services to go offline. As your trusted internet service provider, we prioritize your online security and remain steadfast in our commitment to protecting you from these malicious activities.

By implementing DDoS Protect across our network infrastructure, we fortify our defenses against DDoS attacks, offering you a robust shield against these threats. Here’s why DDoS mitigation is essential for all internet customers:

  1. Uninterrupted Online Experience: DDoS attacks can paralyze your internet connection, preventing you from accessing websites, streaming content, or carrying out vital online transactions. With DDoS Protect, we can promptly detect and help mitigate such attacks, reducing the possibility of uninterrupted internet access for you.
  2. Safeguarding Your Personal Information: Cybercriminals often exploit DDoS attacks as a diversionary tactic to gain unauthorized access to your personal information, financial data, or intellectual property. By countering DDoS attacks, DDoS Protect adds an extra layer of protection to your online privacy, ensuring the security of your valuable information.
  3. Protecting Businesses and Critical Infrastructure: DDoS attacks can have severe consequences for businesses, resulting in financial losses, reputational damage, and extended periods of downtime. By providing DDoS mitigation as a service, we contribute to the overall security of our network, safeguarding both individual customers and critical infrastructure from potential harm.

At Conterra, we are dedicated to delivering exceptional services and ensuring your online protection. To support this commitment, we have deployed extensive capital to implement DDoS Protect and reinforce our network infrastructure. This substantial investment underscores our dedication to providing you with the highest level of security and service quality.

Your safety and satisfaction are our top priorities. If you have any questions regarding DDoS Protect, its benefits, or if you require assistance with opting out, please do not hesitate to contact our dedicated customer support team at 888-266-4836. We are here to help you make an informed decision.

Thank you for choosing Conterra. We remain committed to delivering exceptional services while ensuring your online protection.

Meet Conterra

With 15,000 fiber miles in its network, Conterra Networks is one of the largest remaining independent broadband infrastructure companies in the United States. Its optical fiber and fixed wireless network bring unparalleled reliability and capacity, and exceptional support to its enterprise customers. The company is owned by affiliates of APG and Fiera, along with significant participation by the company’s senior management team. For more information about Conterra Networks, please visit