1. What is Conterra Chat? Conterra Chat is a mobile account alert platform proactively delivering account information (trouble notifications, statements, balance, due date, payment confirmation, appointment reminders, and more). Information can be initiated by either Conterra or the Customer with the use of “KEYWORDS” shown below.
  2. Why should I use Conterra Chat? Conterra Chat is faster and easier than calling the call center or logging on the eCare Portal. You have immediate access to important account information (like that referenced above) faster and more conveniently. A record of your account status is stored in your SMS history for quick reference.
  3. Will I constantly be getting messages from Conterra? NO! Conterra will send customers 3 – 5 messages per month depending on outage notification volume. Examples may include: major service outage alerts, balance amount, your payment is due (and/or past due), and appointment confirmations if applicable. Customers may initiate these inquiries by using the KEYWORDS shown below.
  4. Will you sell my information to others? NO! Conterra protects its customers and their account information and will never sell or share it for any reason. You will only get text messages from Conterra through the Conterra Chat service.
  5. How much will Conterra Chat cost me? Conterra does not charge for Conterra Chat. Customers’ mobile service provider may charge the mobile user to send/receive text messages depending on the terms of their mobile account.
  6. Do I have to use Conterra Chat? Conterra’s customers do agree to accept text messages per the Company’s Terms and Conditions; however, customers may opt-out at any time by texting STOP to 888-266-4836. At this time, the carriers will honor your request and stop all messaging. It is of note that if you change your mind, there is no additional action that can be taken by Conterra to assist you further until you lift the STOP. If you choose to re-engage, you must issue UNSTOP to reactivate messaging.
  7. Does Capitalization matter when I am texting to the Company? No. Conterra Chat recognizes upper and lower-case letters as the same.
  8. What if I get a new mobile number? Customers must be opted-in to the Conterra Chat system again if they get a new mobile phone number – not if they get a new phone with the same number. Please ensure you update your Conterra account with your new mobile contact number (and delete the old mobile number).
  9. How do I Opt-Out of or stop receiving the Conterra Chat message alerts? To Opt-Out, text STOP (without additional characters or spaces) to 888-266-4836.
  10. Which wireless carriers support the Conterra Chat text message service? Virtually ALL domestic wireless carriers support the Conterra Chat service offering. For the most current list of those carriers, please see Conterra’s SMS Terms and Conditions.

Keyword Reference Guide: 

  • Help: Text the word HELP to 888-266-4836 to receive a text with available KEYWORDS to access your account information and a hotlink to more information.
  • Stop: Text the word STOP to 888-266-4836 at any time during the month to stop receiving text account alerts to your mobile phone.